私はこのクエリは、私のSLAを満たしたチケットの数（されているチケットを与えることになっているSQL</p> <p>にCOUNTIFS関数に似fucntionを使用したいSQL

Question

にCOUNTIFS関数に似fucntionを使用したいです私のクエリでのSLAのセクションは私にエラー

----------------------------SLA---------------------------- 
,CAST ((sum(case WHEN datediff(minute,(select max(ENTRY_DATE) from history_entry where a.job_Ticket_ID = HISTORY_ENTRY.job_Ticket_ID and HISTORY_ENTRY.ENTRY_TEXT like ('%Escalated to %%NOC%Level 2%%') and HISTORY_ENTRY.ENTRY_TEXT not like ('%Escalated to %%NOC%Level 1%')), 
(select max(ENTRY_DATE) from history_entry where a.job_Ticket_ID = HISTORY_ENTRY.job_Ticket_ID and HISTORY_ENTRY.ENTRY_TEXT like ('%Assigned to %%NOC%Level 2%') and HISTORY_ENTRY.ENTRY_TEXT not like ('%Assigned to %%NOC%Level 1%'))) <= 10   and 
datediff(MINUTE,(select max(ENTRY_DATE) from history_entry where a.job_Ticket_ID = HISTORY_ENTRY.job_Ticket_ID and HISTORY_ENTRY.ENTRY_TEXT like ('%Escalated to %%NOC%Level 2%%') and HISTORY_ENTRY.ENTRY_TEXT not like ('%Escalated to %%NOC%Level 1%')), 
(select max(ENTRY_DATE) from history_entry where a.job_Ticket_ID = HISTORY_ENTRY.job_Ticket_ID and HISTORY_ENTRY.entry_text like '%Status changed from % to closed%%')) <= case PRIORITY_TYPE_NAME 
            WHEN 'low' then 960 
            WHEN 'medium' then 480 
            WHEN 'high' then 120 
            WHEN 'Urgent' then 60 
            end 
    then 1 
    else 0 
    end)*100.0)/COUNT(*) as money) as Percent_Compliant 

を与える

）10分以内に受け入れられ、優先順位に応じて、特定の時間の下で解決された私は、上記のクエリを試みたが、エラーが発生しました

(Msg 130, Level 15, State 1, Line 94 
Cannot perform an aggregate function on an expression containing an aggregate or a subquery.) 

私は、SLAに会い、下に与えているチケットを100％に戻すために、コードを期待しています私の完全なコードです：

Declare @Top int = null    --<< Sets top of Hier Try 12 
Declare @Nest varchar(25) ='|-----' --<< Optional: Added for readability 

;with cteHB (Seq,Path,PROBLEM_TYPE_ID,PARENT_ID,Lvl,PROBLEM_TYPE_NAME) as (
    Select Seq = cast(1000+Row_Number() over (Order by PROBLEM_TYPE_NAME) as varchar(500)) 
      ,Path = cast(PROBLEM_TYPE_ID as varchar(500)) 
      ,PROBLEM_TYPE_ID 
      ,PARENT_ID 
      ,Lvl=1 
      ,PROBLEM_TYPE_NAME 
    From problem_type 
    Where IsNull(@Top,-1) = case when @Top is null then isnull(PARENT_ID,-1) else PROBLEM_TYPE_ID end 
    Union All 
    Select Seq = cast(concat(cteHB.Seq,'.',1000+Row_Number() over (Order by cteCD.PROBLEM_TYPE_NAME)) as varchar(500)) 
      ,Path = cast(concat(cteHB.Path,'.',cteCD.PROBLEM_TYPE_ID) as varchar(500)) 
      ,cteCD.PROBLEM_TYPE_ID 
      ,cteCD.PARENT_ID,cteHB.Lvl+1 
      ,cteCD.PROBLEM_TYPE_NAME 
    From problem_type cteCD 
    Join cteHB on cteCD.PARENT_ID = cteHB.PROBLEM_TYPE_ID) 
    ,cteR1 as (Select Seq,PROBLEM_TYPE_ID,R1=Row_Number() over (Order By Seq) From cteHB) 
    ,cteR2 as (Select A.Seq,A.PROBLEM_TYPE_ID,R2=Max(B.R1) From cteR1 A Join cteR1 B on (B.Seq like A.Seq+'%') Group By A.Seq,A.PROBLEM_TYPE_ID) 
    ,cteFinalHier as (
     Select B.R1 
       ,C.R2 
       ,A.PROBLEM_TYPE_ID 
       ,A.PARENT_ID 
       ,A.Lvl 
       ,PROBLEM_TYPE_NAME = Replicate(@Nest,A.Lvl-1) + A.PROBLEM_TYPE_NAME 
       ,A.Seq          -- < Included for Illustration 
       ,A.Path          -- < Included for Illustration 
     From cteHB A 
     Join cteR1 B on A.PROBLEM_TYPE_ID=B.PROBLEM_TYPE_ID 
     Join cteR2 C on A.PROBLEM_TYPE_ID=C.PROBLEM_TYPE_ID 
    ) 
Select A.Job_ticket_id 

     ,[Problem_Type_Name(Parent)]=C.PROBLEM_TYPE_NAME 
     ,[Problem_Type_Name(Child)] =B.PROBLEM_TYPE_NAME 
     ,HISTORY_ENTRY.ENTRY_DATE 
     ,case when HISTORY_ENTRY.ENTRY_TEXT like max('%Assigned to %%NOC%Level 2%') and HISTORY_ENTRY.ENTRY_TEXT not like max('%Assigned to %%NOC%Level 1%') 
     or HISTORY_ENTRY.ENTRY_TEXT like max('%Escalated to %%NOC%Level 2%%') and HISTORY_ENTRY.ENTRY_TEXT not like max('%Escalated to %%NOC%Level 1%') 
     or HISTORY_ENTRY.ENTRY_TEXT like max('%Status changed from % to hold%%') 
     or HISTORY_ENTRY.ENTRY_TEXT like max('%Status changed from %Hold to %%') 
     or HISTORY_ENTRY.ENTRY_TEXT like max('%Status changed from % to Resolved%%') 
     or HISTORY_ENTRY.ENTRY_TEXT like max('%Status changed from %Resolved to %%') 
     or HISTORY_ENTRY.ENTRY_TEXT like max('%Status changed from % to Closed%%') 
     or HISTORY_ENTRY.ENTRY_TEXT like max('%Ticket Type changed%') 
     or HISTORY_ENTRY.ENTRY_TEXT like max('%Reopen%') 
     then HISTORY_ENTRY.ENTRY_TEXT end as 'History Entry' 


,DATEDIFF(MINUTE, (select max(ENTRY_DATE) from history_entry where a.job_Ticket_ID = HISTORY_ENTRY.job_Ticket_ID and HISTORY_ENTRY.entry_text like '%Status changed from % to hold%%'), 
           (select max(ENTRY_DATE) from history_entry where a.job_Ticket_ID = HISTORY_ENTRY.job_Ticket_ID and HISTORY_ENTRY.entry_text like '%Status changed from %Hold to %%')) as 'hold time' 

,datediff(minute,(select max(ENTRY_DATE) from history_entry where a.job_Ticket_ID = HISTORY_ENTRY.job_Ticket_ID and HISTORY_ENTRY.ENTRY_TEXT like ('%Escalated to %%NOC%Level 2%%') and HISTORY_ENTRY.ENTRY_TEXT not like ('%Escalated to %%NOC%Level 1%')), 
(select max(ENTRY_DATE) from history_entry where a.job_Ticket_ID = HISTORY_ENTRY.job_Ticket_ID and HISTORY_ENTRY.ENTRY_TEXT like ('%Assigned to %%NOC%Level 2%') and HISTORY_ENTRY.ENTRY_TEXT not like ('%Assigned to %%NOC%Level 1%'))) as 'Time to Accept SLA' ----> (this is time difference captured from the history details of ticket when it was first Escalated to level 2 till the time it was accepted by technician in Level 2) 

,datediff(minute,(select max(ENTRY_DATE) from history_entry where a.job_Ticket_ID = HISTORY_ENTRY.job_Ticket_ID and HISTORY_ENTRY.ENTRY_TEXT like ('%Escalated to %%NOC%Level 2%%') and HISTORY_ENTRY.ENTRY_TEXT not like ('%Escalated to %%NOC%Level 1%')), 
(select max(ENTRY_DATE) from history_entry where a.job_Ticket_ID = HISTORY_ENTRY.job_Ticket_ID and HISTORY_ENTRY.entry_text like '%Status changed from % to resolved%%')) as 'Escalated to Resolved time' ----> (this is time difference captured from the history details of ticket when it was first Escalated to level 2 till the time its status changed to resolved) 

,datediff(MINUTE,(select max(ENTRY_DATE) from history_entry where a.job_Ticket_ID = HISTORY_ENTRY.job_Ticket_ID and HISTORY_ENTRY.ENTRY_TEXT like ('%Escalated to %%NOC%Level 2%%') and HISTORY_ENTRY.ENTRY_TEXT not like ('%Escalated to %%NOC%Level 1%')), 
(select max(ENTRY_DATE) from history_entry where a.job_Ticket_ID = HISTORY_ENTRY.job_Ticket_ID and HISTORY_ENTRY.entry_text like '%Status changed from % to closed%%')) as 'Escalated to Closed time' ----> (this is time difference captured from the history details of ticket when it was first Escalated to level 2 till the time its status changed to closed) 


     ,A.Report_Date 
     ,A.LAST_UPDATED 
     ,STATUS_TYPE.STATUS_TYPE_NAME as 'Ticket Status' 
     ,a.STATUS_TYPE_ID AS 'status Id' 
     ,A.Close_Date 
     ,A.TECH_GROUP_ID 
     ,isnull(tech.lAST_NAME,'') + ' ' +isnull(Tech.FIRST_NAME,'') [Assigned Tech] 
     ,TECH_GROUP_LEVEL.LEVEL_NUMBER 

     ,DATEDIFF(MINUTE,a.LAST_UPDATED,getdate()) as 'greater than 72 hours' 
     ,TECH_GROUP.NAME 
     ,PRIORITY_TYPE_NAME 

----------------------------SLA---------------------------- 
,CAST ((sum(case WHEN datediff(minute,(select max(ENTRY_DATE) from history_entry where a.job_Ticket_ID = HISTORY_ENTRY.job_Ticket_ID and HISTORY_ENTRY.ENTRY_TEXT like ('%Escalated to %%NOC%Level 2%%') and HISTORY_ENTRY.ENTRY_TEXT not like ('%Escalated to %%NOC%Level 1%')), 
(select max(ENTRY_DATE) from history_entry where a.job_Ticket_ID = HISTORY_ENTRY.job_Ticket_ID and HISTORY_ENTRY.ENTRY_TEXT like ('%Assigned to %%NOC%Level 2%') and HISTORY_ENTRY.ENTRY_TEXT not like ('%Assigned to %%NOC%Level 1%'))) <= 10   and 
datediff(MINUTE,(select max(ENTRY_DATE) from history_entry where a.job_Ticket_ID = HISTORY_ENTRY.job_Ticket_ID and HISTORY_ENTRY.ENTRY_TEXT like ('%Escalated to %%NOC%Level 2%%') and HISTORY_ENTRY.ENTRY_TEXT not like ('%Escalated to %%NOC%Level 1%')), 
(select max(ENTRY_DATE) from history_entry where a.job_Ticket_ID = HISTORY_ENTRY.job_Ticket_ID and HISTORY_ENTRY.entry_text like '%Status changed from % to closed%%')) <= case PRIORITY_TYPE_NAME 
            WHEN 'low' then 960 
            WHEN 'medium' then 480 
            WHEN 'high' then 120 
            WHEN 'Urgent' then 60 
            end 
    then 1 
    else 0 
    end)*100.0)/COUNT(*) as money) as Percent_Compliant 
------------------------------JOINS--------------------------------------------------                     
From JOB_TICKET A 
Join cteFinalHier B on A.PROBLEM_TYPE_ID=B.PROBLEM_TYPE_ID 

INNER JOIN [SWHD01].[dbo].[PRIORITY_TYPE] ON A.[PRIORITY_TYPE_ID] = [PRIORITY_TYPE].[PRIORITY_TYPE_ID] 

INNER JOIN [SWHD01].[dbo].[STATUS_TYPE] ON A.[STATUS_TYPE_ID] = [STATUS_TYPE].[STATUS_TYPE_ID] 

    inner join [SWHD01].[dbo].TECH_GROUP_LEVEL on A.TECH_GROUP_LEVEL_ID=TECH_GROUP_LEVEL.ID 

join TECH_GROUP on TECH_GROUP.ID= TECH_GROUP_LEVEL.tech_group_id 



LEFT JOIN TECH on Tech.CLIENT_ID = A.ASSIGNED_TECH_ID 
join HISTORY_ENTRY on a.JOB_TICKET_ID=HISTORY_ENTRY.JOB_TICKET_ID 


Cross Apply (Select Top 1 * from cteFinalHier Where B.R1 between R1 and R2 and Lvl=1) C 

-------------Tickets for the Last 6 months--------------------------------------------------- 

where datediff(day, A.REPORT_DATE, getdate()) <= 30 
and TECH_GROUP.NAME like '%NOC%' 
and LEVEL_NUMBER ='2' 




Group By C.PROBLEM_TYPE_NAME,a.JOB_TICKET_ID,B.PROBLEM_TYPE_NAME,B.PROBLEM_TYPE_ID, a.REPORT_DATE,a.CLOSE_DATE,SWHD01.dbo.PRIORITY_TYPE.PRIORITY_TYPE_NAME,a.FIRST_RESPONSE_DATE,B.R1,a.LAST_UPDATED,a.STATUS_TYPE_ID,a.TECH_GROUP_ID,TECH_GROUP_LEVEL.LEVEL_NUMBER,TECH_GROUP.NAME,a.ASSIGNED_TECH_ID,HISTORY_ENTRY.ENTRY_DATE,HISTORY_ENTRY.ENTRY_TEXT,HISTORY_ENTRY.TECH_ID,TECH.LAST_NAME,TECH.FIRST_NAME,STATUS_TYPE.STATUS_TYPE_NAME 
Order By job_ticket_id desc 

Answer 1

（（合計（ケースDATEDIFF（分は、（（最大を選択した場合ENTRY_DATE）は、a.job_Ticket_ID = HISTORY_ENTRY.job_Ticket_IDとHISTORY_ENTRY.ENTRY_TEXTが（ '%% NOC％レベル2 %%にエスカレートされました）、HISTORY_ENTRY.ENTRY_TEXTが' %% NOC％レベル1％にエスカレートされました ' ''））、 （ 'max％1'を（％ENTRY_DATE）から選択してください。（％ENCODY） 〜%% N 0％エスカレートされた%% NOC％Level 2（%% NOC％Level 1％ '））））= 10と datediff（MINUTE、（max（ENTRY_DATE）from history_entry）a.job_Ticket_ID = HISTORY_ENTRY.job_Ticket_IDとHISTORY_ENTRY.ENTRY_TEXTのように（%% NOC％Level 1％にエスカレートしました））、 （history_entryからmax（ENTRY_DATE）を選択してください。a.job_Ticket_ID = HISTORY_ENTRY.job_Ticket_IDとHISTORY_ENTRY.entry_textのように '％ '時））< =ケースPRIORITY_TYPE_NAME を 'ロー' WHEN 960次に '中' WHEN 480次いで '高' を120 '緊急' 次いで60 端他 次いで1 状態が閉%%％まで変化しました0
end）100.0）/ COUNT（*）< - これはSUM（COUNT）が無効であるため、 （SELECT COUNT（）FROM ..... WHERE ...）とtotal_countのようになりますSUM（各行のCOUNT（各行）は各行）のSUM（各行の1つの値）でなければなりません。 as Percent_Compliant